Return and Refund Policy
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At Fulfillment Supply Company, we stand behind everything we sell. We want our customers to be satisfied with their product and know they’re in good hands by trusting one of the most dependable consumables suppliers available. We provide our customers with high quality healthcare supplies, paper & tissue products, chemicals, and equipment. However, if for whatever reason you are dissatisfied with your purchase, please make this known and we will find a quick solution.
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At FSC, we want our customers to be completely satisfied with their purchases. We regret that return or refunds cannot be accommodated to comply with US Food Safety Modernization Act (where applicable), unless it is damaged or has extensive defects discovered upon the receiving of the items. No claims shall be entertained once the delivery order is made to the appropriate address. Items lost/ damaged in transportation will not be compensated by FSC.
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However, this does not apply to the sale or clearance of items in which no refund nor return will be entitled for this. Also, we cannot extend this return policy to re-sellers of our product.
Return or exchange procedures.
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Efforts must be made to notify us within 24 hours after receiving the items and to specify if you would want a replacement or a money refund.
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You must include the following details in the email: Order number, product number, photo of damaged item (as proof of damage) and the reason for refunds/exchanges (as our QA department reviews every concern/issue!)
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Once we have received your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you would like to have in exchange.
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All returned items must be shipped in its ORIGINAL NEW CONDITION, UNUSED, with ALL TAGS ATTACHED, and tamper proof evident and sent to:
Fulfillment Supply Company
4420 Madison Ave
Kansas City, MO. 64111
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You will need to pay the shipping charges for returning the item to us and also the redelivery charges for the new exchange item. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.
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Refund for returned items will be made within 21 days of the return of the product.
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*All exchanges are subject to availability.
Shipping Policy
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Are you offering shipping for free, a flat rate, or a variable fee? Typically, we see retailers promote free shipping, a free shipping threshold, or flat-rate shipping prominently on their website. If the cost of shipping varies based on the purchase, most sellers won’t share shipping prices until the checkout process.
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How long will it take for your customers to get their packages? Do you offer same-day, next-day, or other express delivery options? If your company sells perishable goods or timely novelty products, it’s important for customers to know that they’ll get their product when they need it. If you offer customers Ground and Express shipping options, be sure to mention them.
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What carrier(s) do you ship with? Customers want to know if they should be looking in their mailbox for a small package delivered by the USPS or if they should be looking on their porch for a FedEx or UPS package.
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Do you ship internationally? Make sure potential international customers know right away whether you will serve them or not. Otherwise, you risk frustrating consumers.
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Do you have any special shipping circumstances that should be shared with customers in advance? As you saw above, subscription boxes ship on specific days, for example, and it’s important to pass that information on to customers.
Our coffees and chocolates are in most cases made to order and are on a first come first serve basis. In some instances, and at different times throughout the year, our products are made to stock for our most popular flavors. All of our products are prepared by our in-house master roaster and must go through a vigorous quality check prior to shipment. Our production schedules do vary and our best recommendation for you is our subscription service so that you get priority ranking in the first come first serve production scheduling.
In some instances, orders received after Wednesday 2pm, orders may be pushed for production into the following week with deliveries being shipped by Thursday. If this is your case, know that this will get you the freshest coffee. We will do our best to ship your order as quickly as possibly and will keep you informed throughout the process and provide you with the anticipated deliver date once we receive your order and production has completed.
We currently ship anywhere in the United States via FedEx and in most cases products are received within 3 business days depending, on your orders shipping preference.
We offer free, next-day delivery, Monday-Friday, on most orders to most areas.*
NOTE: If no one is available to accept an HD Supply delivery, you can authorize the driver to leave order(s) at your property. Just print the Unattended Delivery Form (PDF), sign it, and leave it at your main door.
Call Ahead For Will-Call Pickup
If your property is located near one of our 40+ distribution centers, you can request our Quick Pick Will-Call Service for most orders. Phone in your order between 8 a.m. and 4 p.m. local time, and pick up items one hour later at your nearest distribution center. Will-Call Pickup is not available for online orders.
Priority Overnight Shipping
Customers in our 2-day and 3-day shipping areas can receive priority overnight service on most items. Call 1.800.431.3000 for a shipping quote.
Pineapple Express
Our mainland delivery policies* also apply to our Oahu customers; however, hazardous materials cannot be shipped to Hawaii.